Privacy Policy – 345wi Pakistan Online Gaming Platform

1 Introduction

345wi ("we", "us", "the Platform") is committed to protecting the privacy and security of the personal information you share with us when you use our online gaming services. This Privacy Policy sets out in clear terms how we collect personal data, why we collect it, how it is stored and protected, who it may be shared with, and what choices and rights you have in relation to your own information.

This policy applies to all personal data collected through the 345wi website, the 345wi mobile app, email and live chat communications, and any other interaction you have with the platform. It covers all registered players as well as visitors who browse the site without creating an account.

If you are a registered player in Pakistan using 345wi to bet on cricket, PSL, T20 matches, football, esports or to play casino and slot games, this policy applies to your account and all activity associated with it.

2 Personal Data We Collect

We collect personal data in several ways — information you provide directly when registering or using the platform, data generated automatically through your use of the service, and in some cases information from third-party verification services. The categories of data we collect are as follows:

Category	Examples	When Collected
Identity Data	Full name, date of birth, CNIC number	Registration & KYC verification
Contact Data	Mobile number, email address, residential address	Registration & account updates
Financial Data	JazzCash / Easypaisa number, bank account details, transaction history in PKR	Deposits & withdrawals
Technical Data	IP address, device type, browser, operating system, session timestamps	Automatically on every visit
Usage Data	Pages visited, games played, bets placed, betting markets accessed	Automatically during platform use
Communications Data	Live chat transcripts, support emails, feedback submitted	When you contact support
Verification Data	Copies of CNIC, utility bills or other documents submitted for KYC	Identity verification process

We do not intentionally collect special category data such as health information, religious beliefs or political opinions. If any such data is contained within documents you submit for verification purposes, it will be handled with heightened care and will not be used for any purpose other than verifying your identity.

3 How We Use Your Personal Data

The personal data we collect is used to operate, maintain and improve the 345wi platform and to fulfil our obligations to you as a registered player. Specifically, we use your data for the following purposes:

• Account Management: To create and manage your 345wi account, verify your identity, process your login and maintain your profile and preferences.
• Payment Processing: To process deposits and withdrawals in PKR via JazzCash, Easypaisa, Raast, bank transfer and cards, and to maintain accurate transaction records.
• Service Delivery: To enable you to place bets on cricket, PSL, T20, football and esports markets, play live casino games and access slots and other platform features.
• Security & Fraud Prevention: To monitor account activity for signs of fraud, money laundering, account sharing, bonus abuse or other policy breaches, and to take appropriate action where necessary.
• Responsible Gaming: To monitor gameplay patterns and, where necessary, apply responsible gaming tools such as deposit limits or temporary restrictions in line with our Responsible Gaming policy.
• Customer Support: To respond to your queries, resolve disputes, process complaints and assist with account issues via live chat and email.
• Platform Improvement: To analyse how the platform is used so we can improve its design, performance, game selection and features for Pakistani players.
• Marketing Communications: To send you information about bonuses, promotions and platform updates by email or notification, where you have opted in to receive such communications. You can opt out at any time through your account settings.
• Legal Compliance: To comply with applicable legal and regulatory obligations including record-keeping, identity verification and responding to lawful requests from authorities.

4 Legal Basis for Processing

We process your personal data on one or more of the following legal bases depending on the specific purpose:

• Contract Performance: Processing that is necessary to deliver the services you have signed up for — including operating your account, processing bets and handling payments.
• Legitimate Interests: Processing carried out for purposes that are reasonably expected and do not override your privacy rights — such as fraud detection, platform security and service improvement.
• Legal Obligation: Processing required to comply with applicable legal and regulatory obligations, including identity verification and transaction record-keeping.
• Consent: Processing based on your specific, freely given agreement — such as receiving marketing communications. You may withdraw consent at any time without affecting previous processing.

5 Sharing Your Personal Data

345wi does not sell your personal data to any third party. We share your information only where it is necessary to operate the platform or comply with legal obligations. The categories of recipient with whom data may be shared are set out below:

• Payment Processors: When you make a deposit or withdrawal, transaction data is shared with the relevant payment provider — such as JazzCash, Easypaisa, Raast or a card processing partner — solely to process the transaction.
• Identity Verification Providers: Where KYC checks are required, your identity documents and relevant personal details may be shared with a third-party verification service to confirm your identity and age.
• Fraud Prevention Services: Technical and behavioural data may be shared with fraud prevention providers to detect and prevent unauthorised account access, bonus abuse and financial crime.
• Game Providers: When you play a game on the 345wi platform, limited technical data (such as your session identifier) is shared with the third-party game studio to enable the game to function correctly. Game providers do not receive your personal identity or financial data.
• IT & Hosting Providers: Our platform and data are hosted on secure servers managed by third-party IT infrastructure providers. These providers process data on our behalf under strict data processing agreements and have no independent rights to use your data.
• Legal & Regulatory Authorities: We may disclose personal data to law enforcement, regulatory bodies or other competent authorities where required by applicable law or in response to a valid legal request.

6 Payment Data and Financial Information

All financial transactions on 345wi are processed in Pakistani Rupees (PKR). When you make a deposit using JazzCash, Easypaisa, Raast, bank transfer or card, your payment credentials are handled directly by the relevant payment processor and are not stored on 345wi's own servers.

345wi retains transaction records — including deposit amounts, withdrawal requests, dates and payment method types — for account management and legal compliance purposes. These records do not include your full card number, mobile wallet PIN or bank login credentials.

• Card payments are processed via a PCI-DSS compliant payment gateway. 345wi does not see or store your full card number.
• Mobile wallet transactions via JazzCash and Easypaisa are authenticated by those providers' own security systems.
• Transaction history associated with your 345wi account can be viewed at any time from within your account dashboard.

7 Data Retention

We retain personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting and reporting obligations. The general retention periods we apply are as follows:

• Active Account Data: Retained for the full duration your account remains active on the platform.
• Transaction Records: Retained for a minimum of five years from the date of each transaction, in line with standard financial record-keeping requirements.
• Identity Verification Documents: Retained for five years after account closure or the completion of the relevant KYC process, whichever is later.
• Support Communications: Live chat transcripts and support emails are retained for two years from the date of the conversation.
• Marketing Preferences: Retained for as long as your account is active, or until you withdraw consent to receive marketing communications.

When data is no longer required for any legitimate purpose and the applicable retention period has expired, it is securely deleted or anonymised so that it can no longer be associated with any individual.

8 Cookies and Tracking Technologies

345wi uses cookies and similar technologies to make the platform function correctly and to improve your experience. A cookie is a small text file placed on your device when you visit a website. We use the following types of cookies:

• Essential Cookies: These are required for the platform to function. They keep you logged in during your session, remember your preferences and enable core features like game loading and bet slip management. These cannot be disabled without affecting platform functionality.
• Analytics Cookies: We use anonymous analytics data to understand how players navigate the platform — which pages are most visited, where sessions typically end and how features are used. This helps us improve the platform for Pakistani players.
• Security Cookies: These help us detect unusual or potentially fraudulent activity by tracking session patterns. They support our fraud prevention systems and help keep your account safe.

345wi does not use third-party advertising cookies or any technology designed to track your activity on websites or apps outside of the 345wi platform.

You can manage cookie settings through your browser. Note that disabling essential cookies may prevent you from logging in or using certain features of the platform. Browser-level cookie management does not affect data already collected prior to the change in settings.

9 Data Security

We take the security of your personal data seriously and have put in place a range of technical and organisational measures to protect it against unauthorised access, loss, alteration or disclosure. These measures include:

• SSL/TLS encryption on all data transmitted between your device and the 345wi platform.
• Encrypted storage of sensitive data including passwords and identity document copies.
• Access controls that limit which 345wi staff members can view personal account data, based on their role and a genuine need to access that information.
• Regular internal security reviews and monitoring of platform access logs for suspicious activity.
• Two-factor authentication options available to all registered players to protect account access.

Despite these measures, no online platform can guarantee absolute security. In the unlikely event of a data breach that poses a risk to your rights or interests, we will notify affected players promptly and take all reasonable steps to contain and address the breach.

10 Your Privacy Rights

As a 345wi account holder, you have a number of rights in relation to the personal data we hold about you. These rights are set out below. To exercise any of them, contact the 345wi support team with a clear description of your request and your registered account details.

11 Children's Privacy

The 345wi platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If you believe that a minor has registered an account on 345wi or provided personal data to the platform, please contact the support team immediately. Any account found to belong to a person under 18 will be suspended immediately and all associated data will be deleted in accordance with applicable requirements.

All registered players are subject to age verification as part of the KYC process. Where we are unable to confirm that a player is 18 or older, the account will be restricted until age verification is completed satisfactorily.

12 Updates to This Privacy Policy

345wi may update this Privacy Policy from time to time to reflect changes in how we operate, changes to applicable law or improvements to our data practices. When material changes are made, we will notify registered players via email or through an in-platform notification. The updated policy will be published on this page with a revised effective date at the top.

We encourage you to review this page periodically to stay informed about how 345wi handles your personal data. Your continued use of the platform after a policy update has been communicated constitutes your acceptance of the revised terms.

13 Contact Us About Privacy

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how your personal information is being handled, please get in touch with the 345wi support team using the details below:

• Live Chat: Available inside the platform when you are logged in — available 24 hours a day, 7 days a week.
• Email: [email protected] — please include your registered username and a clear description of your request.
• FAQ: Visit our FAQ page for answers to common questions about accounts, payments and platform rules.

We aim to respond to all privacy-related requests within a reasonable timeframe. For access requests, we may need to verify your identity before fulfilling the request to ensure your data is not disclosed to an unauthorised person.